Effective Date: 2025-01-01
Contact: [email protected]
1. Introduction
At Dimedove, we prioritize the privacy and security of our users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform. By accessing Dimedove, you agree to this Privacy Policy and the handling of your data as described herein.
Dimedove operates in best-effort alignment with Quebec’s financial services distribution laws and other relevant privacy regulations where we do business. We are committed to cooperating with regulatory authorities as required by law.
2. Definitions
User: Any individual using Dimedove, including Clients and Pros.
Client: A User who seeks financial insights through Dimedove.
Pro: A vetted individual who provides financial responses via Dimedove.
Personal Data: Any data that identifies or relates to a User.
Third Parties: Trusted service providers used to support Dimedove’s functionality.
3. Information We Collect
3.1 Information You Provide to Us
When you interact with Dimedove, you may provide:
Account Information: Name, email, password, phone number, authentication method (e.g., social login).
Profile & Transaction Data: Information related to financial questions, Pro applications, income, employment, and platform usage.
Communication Data: Messages, feedback, or survey responses you submit to us.
3.2 Information Collected Automatically
When using the platform, Dimedove may collect:
Usage Data: IP address, browser type, device, session information, and interaction logs.
Cookies & Tracking: See our [Cookie Policy] for more details. We do not respond to Do Not Track (DNT) browser signals.
3.3 Information from Third Parties
Dimedove may receive data from:
Authentication Providers: e.g., Google and LinkedIn logins.
Payment Processors: Stripe transaction confirmations (no full payment details are stored).
Analytics Providers: Segment by Twilio is used to understand platform engagement.
4. Legal Basis for Processing
We process personal data based on:
Consent – When you voluntarily provide information or opt into communications.
Contractual necessity – To deliver services and maintain your account.
Legitimate interest – For fraud prevention, analytics, and platform improvement.
Legal obligation – When required by financial or data protection law.
5. How We Use Your Data
We use personal data to:
Facilitate communication between Clients and Pros.
Deliver, secure, and improve the platform experience.
Authenticate users and process transactions.
Conduct analytics and monitor usage patterns.
Comply with legal obligations and regulatory requests.
Dimedove does not sell or rent personal data to third parties.
6. Data Sharing and Disclosure
We may share data with:
AWS (hosting and secure infrastructure)
Stripe (payment processing)
Kinde (user authentication)
Segment by Twilio (analytics)
Regulatory Authorities, when required by applicable law
Pros are strictly prohibited from exporting or using Client data outside the platform, even if such data is shared voluntarily by a Client.
7. Data Retention
We retain personal data only as long as necessary to:
Provide services and maintain platform integrity
Comply with legal obligations and regulatory requests
Enforce our agreements and resolve disputes
Where possible, data is anonymized or securely deleted. Some non-personal metadata may be retained for internal audit, compliance, or performance tracking.
8. Data Security
We use industry-standard security controls including:
End-to-end encryption for data in transit and at rest
Secure hosting via AWS
SSL and MFA for secure account access
Encrypted storage of sensitive personal data, including income, tax-related information, and financial profile fields
Dimedove does not use session recording or behavior heatmapping tools.
9. Cookies & Tracking
Dimedove uses cookies for:
Platform performance and functionality
Analytics and usage metrics
Security and fraud prevention
Users can manage cookies in their browser settings or as outlined in our Cookie Policy.
10. Anonymous Questions
Dimedove allows Clients to submit questions anonymously. In such cases:
Dimedove may collect limited metadata (e.g., IP address) for abuse prevention and system security.
Anonymous questions are not linked to personally identifiable accounts unless voluntarily disclosed.
These submissions are treated and monitored in accordance with this Privacy Policy.
11. Your Rights & Data Control
Users have the right to:
Access and update their personal information through profile settings
Request data deletion by contacting: [email protected]
Opt-out of marketing communications via unsubscribe links
Manage cookie preferences in alignment with our Cookie Policy
Dimedove complies with all applicable data deletion and retention laws.
12. International Data Transfers
Although Dimedove primarily operates in Quebec, some data may be securely transferred to and processed by services located outside Canada.
We ensure such transfers meet high standards of security and regulatory compliance through:
Encrypted transmission
Secure cross-border networking
Trusted vendors with appropriate privacy certifications
13. Changes to This Policy
We may update this Privacy Policy periodically. In the event of significant changes, we will notify Users via email or in-app notifications.
Continued use of Dimedove after changes indicates your acceptance of the updated policy.
14. Eligibility
By using Dimedove, you confirm that you are at least 13 years old or meet the minimum legal age in your local jurisdiction. If we become aware of underage use, the account will be terminated promptly.
15. Contact Us
For questions, concerns, or data-related inquiries, contact:
[email protected]
Dimedove is committed to timely and transparent responses to all privacy-related requests.